Junior Infrastructure Engineer (Night Shift)

Job summary

The Junior Infrastructure Engineer supports critical services in a 24/7 managed operations environment, monitoring enterprise infrastructure and providing technical service desk support to internal and external customers. Responsibilities include diagnosing and resolving alerts, escalating major incidents, assisting with patching, firmware upgrades, backup verification and approved changes, and maintaining operational documentation and shift handovers. The role works a permanent 4-on/4-off night pattern and provides exposure to Microsoft operating systems, networking and virtualisation.

Benefits

Qualifications

• Degree in IT or equivalent practical experience
• Availability for a permanent 4-on/4-off night shift pattern
• Basic understanding of Microsoft operating systems, networking and virtualisation
• Strong organisational and problem-solving skills
• Excellent communication skills and customer focus
• Interest in developing a career in infrastructure engineering
• Previous IT support or infrastructure experience is desirable
• Experience in enterprise support environments is desirable

Responsibilities

• Provide technical service desk support to internal and external customers
• Monitor infrastructure hardware, operating systems and applications
• Diagnose and resolve alerts and incidents within agreed service levels
• Escalate major incidents according to established procedures
• Assist with patching, firmware upgrades and routine maintenance
• Support backup verification and approved change activities
• Complete shift handovers and maintain accurate documentation
• Follow security standards and operational procedures
• Contribute to continuous improvement initiatives

Skills

Certifications

Degrees

Work schedule

Travel

Relocation