Lead Applied AI Site Reliability Engineer II - PxE ServiceNow

Job summary

The Lead Applied AI Site Reliability Engineer II is responsible for ensuring the reliability, performance, and operational integrity of high-visibility products and platforms. This role involves driving accountability for service-level objectives, maintaining operational integrity, and collaborating with cross-functional teams to establish production standards while utilizing technologies such as Python, Kubernetes, and various cloud platforms like AWS and Azure.

Qualifications

• 6+ years of experience in software engineering and site reliability engineering
• 3+ years in site reliability or production engineering for large-scale systems
• 3+ years in cloud-native engineering and platform ownership
• 1+ year in establishing reliability and operational standards
• Experience operating AI/ML workloads in production
• Experience with load and performance testing
• Understanding of Business Context Diagrams and related diagrams
• Experience with methodologies and tools like XP, Lean, DevSecOps, SRE

Responsibilities

• Drive accountability for reliability, performance, and cost outcomes
• Advocate for production reliability and operability
• Maintain operational integrity of environments
• Develop lean operational solutions through experimentation
• Favor action and evidence over extensive planning
• Collaborate with cross-functional partners
• Possess expertise in site reliability and production engineering
• Acquire domain knowledge of products and platforms
• Exhibit exceptional communication skills
• Engage with product engineering teams

Skills

Certifications

Degrees

Travel

Relocation