Lead Applied AI Site Reliability Engineer II - ServiceNow

Job summary

Lead Applied AI Site Reliability Engineer II responsible for ensuring reliability, performance, and operational integrity of products and platforms.

Qualifications

• 6+ years of software engineering and site reliability engineering experience
• 3+ years in site reliability or production engineering for large-scale systems
• 3+ years in cloud-native engineering and cloud platform ownership
• 1+ year establishing reliability and operational standards
• Experience operating AI/ML workloads in production
• Experience with load and performance testing
• Software engineering experience with Business Context Diagrams
• Must be a US Citizen
• Legally authorized to work in the United States without employer sponsorship

Responsibilities

• Drive accountability for reliability, performance, and cost outcomes
• Advocate for production reliability and operability
• Ensure operational integrity of production and pre-production environments
• Develop operational solutions through experimentation
• Favor action and evidence over extensive planning
• Collaborate with cross-functional partners
• Demonstrate expertise in site reliability and production engineering
• Acquire domain knowledge of products and platforms
• Communicate complex technical concepts clearly
• Engage with product engineering teams

Skills

Relocation