Lead Data & AI Platform Engineer (Remote, United Kingdom)

Job summary

The Lead Data & AI Platform Engineer is tasked with designing and scaling data, analytics, and AI platforms to enhance customer operations intelligence globally. Responsibilities include architecting Databricks-based data pipelines, developing machine learning and NLP capabilities, and delivering insights for strategic decision-making. This role demands a blend of technical expertise in data engineering and operational analytics, along with strong leadership skills.

Qualifications

• strong experience designing scalable data platforms
• proven experience as a data engineer, analytics engineer, data scientist, machine learning engineer, AI engineer
• strong experience with Databricks, Spark, cloud data platforms
• experience developing AI/ML solutions using Python
• strong background in statistics, machine learning, NLP, forecasting, and operational analytics
• deep understanding of conversational AI ecosystems
• experience implementing CI/CD frameworks
• experience building scalable dashboards and reporting solutions

Responsibilities

• lead the design and evolution of scalable data, analytics, and AI platforms
• architect and optimize Databricks-based data pipelines
• drive the development of machine learning, NLP, generative AI, and operational intelligence capabilities
• deliver actionable insights and executive-level reporting
• establish engineering standards, governance frameworks, and best practices
• partner across product, operations, engineering, and AI teams
• provide technical leadership, coaching, and day-to-day guidance

Skills

Relocation