Lead Infrastructure Engineer

Job summary

Wells Fargo is seeking a Lead Infrastructure Engineer to support Mainframe Level 2 (L2) Operations within the Platform Front Line organization. This role involves leading complex initiatives to develop infrastructure, participating in improvement projects, and ensuring rapid recovery from production incidents while maintaining production stability.

Qualifications

• 5+ years of Technology Infrastructure Engineering and Solutions experience
• 3+ years of experience supporting enterprise mainframe environments (e.g., z/OS, JES2, CICS, DB2, IMS)
• 3+ years of experience in incident response, recovery management, and problem management disciplines
• 3+ years of demonstrated ability to restore services quickly and consistently during high-severity incidents
• 3+ years of experience evaluating and enforcing change quality, risk controls, and operational readiness criteria
• 3+ years of proven ability to troubleshoot complex infrastructure issues in high-availability environments
• Experience in Mainframe L2 Operations or Production Support leadership roles
• Knowledge of change governance and pre-implementation risk assessment practices
• Experience with automation or scripting to improve recovery time and reduce manual effort (REXX, Python or equivalent)
• Familiarity with enterprise monitoring, alerting, and incident management platforms
• Experience supporting large-scale, mission-critical financial services environments
• Strong ability to drive root cause analysis and sustained remediation of systemic issues
• Excellent communication skills, with the ability to lead during high-pressure incident situations

Responsibilities

• Lead complex initiatives to develop infrastructure solutions for business applications
• Participate in projects to continually improve or upgrade infrastructure
• Evaluate internal and external software solutions for target state architecture goals
• Review and analyze high impact outages to prevent future problems
• Design, build, deploy, and maintain infrastructure solutions with team and vendors
• Design, code, test, debug, and document programs using Agile development practices
• Make decisions in technical designs, implementation plans, and identify project risks and resource requirements
• Direct daily risk and control flow of operations, focusing on policies, procedures, and work standards
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with customers and vendors
• Participate in a 24x7 operational support model, including on-call rotation
• Lead and support major incident response calls, ensuring timely resolution and clear communication
• Enforce change discipline, validating readiness and risk mitigation before production deployment
• Ensure compliance with enterprise operational, risk, and control policies
• Maintain documentation and evidence required for audit and control validation
• Partner across global teams (U.S. and India) for consistent operational execution and coverage

Skills

Work schedule

Industry

Relocation