Jobs / Manulife
Lead Platform Reliability Engineer
Manulife · Toronto, ON, Canada
Toronto, ON, CanadaExp: 10+ yrs127,330-236,470 CAD/yearlyHybrid
Remuneration
127,330-236,470 CAD/yearly
Location
Toronto, ON, Canada
Visa sponsorship
Not specified
Job summary
The Lead Reliability Engineer (Director level but individual contributor) is responsible for managing Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, and platform roadmaps to delivery, while also being accountable for platform efficiencies. This role involves acting as a Subject Matter Expert, leading KPI development, and driving the implementation of best practices for platform management, compliance, and security patterns. The position also entails optimizing product performance, planning platform evolutions, and owning customer issues from inception to resolution.
Benefits
Health insuranceDental insuranceMental health benefitsVision insuranceShort-term disabilityLong-term disabilityLife insuranceAD&D insurance coverageAdoption/surrogacy benefitsWellness benefitsEmployee/family assistance plansRetirement savings plans (including pension)Global share ownership plan with employer matching contributionsFinancial education and counseling resourcesPaid time off (holidays, vacation, personal, and sick days)Statutory leaves of absence
Qualifications
- Minimum 10+ years of industry experience
- At least 5+ years of hands-on experience in the support and administration of Azure
- Deep experience with Azure architecture, best practices, and the AKS/IAAS/PAAS/CICD pipeline eco-system
- In-depth understanding of constraints of various Azure Services (Azure PaaS: AKS, ASE, DataBricks, ADL, Redis, KeyVault, Functions, Synapse, ML, New Relic, DEVO, Azure Monitor)
- Experience working with Agile methodologies and DevOps (CI/CD, Terraform, Jenkins, GitHub, GitHub Actions, Helm, Flux)
- Broad knowledge of other related technical disciplines: Operating systems, middleware, database, capacity, performance management (SQLMI, MongoDB, Cosmos DB)
- Experience with Load balancers: ISTIO, Azure ILB, NGINX
- Ability to effectively communicate, cooperate, and collaborate
- Ability to lead and influence technical peers and decision makers
- Knowledge of financial models and budgeting
- Ability to estimate the financial impact of technology alternatives and balance costs against benefits
- Strong communication skills
- University degree (Computer Science or related discipline preferred) or equivalent experience
- 5+ years of experience in a large, multinational organization
- Experience within financial services or insurance industry preferred
- Advanced Microsoft Azure certification(s) are highly preferred
- Knowledge of emerging technologies and vendor landscape
- Ability to quickly comprehend the functions, capabilities, and impact of new technologies
Responsibilities
- Manage Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, and platform roadmaps to delivery
- Accountable for platform efficiencies
- Act as Subject Matter Expert on platform for internal clients and teams
- Lead KPI development and drive implementation of best practices
- Champion adoption of standards for platform management, compliance, and security patterns
- Optimize product performance and maximize business value of the platform
- Plan and lead platform evolutions, including upgrades and feature enhancements
- Collaborate with internal stakeholders and vendors for platform evolutions
- Own customer issues from inception to resolution
- Assist in investigation and resolution of client, product/platform issues in a multi-vendor environment
- Manage multiple cases involving various technologies, protocols, and equipment
- Ensure consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement
- Advise and implement for Platform Services on Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, and platform roadmaps
- Proactively assist in the management of Azure subscriptions and services
- Report to Senior Managers and above on Azure management
- Be involved in Azure financial management and cost savings
- Contribute to the development of personal and team's technical acumen
- Develop strategies to solve complex technical challenges
- Assist in the management and delivery of large projects
- Provide mentoring and knowledge sharing within GWAM
Skills
AKSAzureAzure MonitorDatabricksFluxGitHubGitHub ActionsHelmIstioJenkinsKubernetesMongoDBNew RelicNGINXRedisTerraform
Certifications
Advanced Microsoft Azure certification(s)
Degrees
University degree (Computer Science or related discipline preferred)
Work schedule
24/7 basis
Industry
Financial servicesInsurance industry
Relocation
No