Lead Site Reliability Engineer - Cloud - Remote - F/H

Job summary

Lead Site Reliability Engineer responsible for ensuring platform reliability and performance.

Qualifications

• Strong expertise in cloud environments and distributed infrastructures with a focus on high availability and reliability.
• Mastery of observability practices (logs, metrics, alerting) and structured diagnostic capabilities for complex incidents.
• Good understanding of containerized environments and their operational challenges.
• Proven skills in production databases: reliability, backups, restoration, replication, and scaling.
• Experience with Infrastructure as Code and environment automation.
• Sensitivity to operational security issues.
• Proficiency in using AI tools for daily efficiency.
• Ability to navigate complex, changing, or uncertain contexts with rigor and reliability.
• Skill in prioritization, including during incidents.
• Clear and structured communication, with a taste for cross-collaboration and knowledge sharing.
• Blameless attitude, technical curiosity, composure, and user impact awareness.
• Ability to exercise technical leadership and advance collective practices.

Responsibilities

• Ensure stability, availability, and resilience of production systems.
• Anticipate failures and structure effective incident responses.
• Industrialize and automate platform operations.
• Maintain high service quality for clients and contractual commitments.
• Lead team organization (processes, rituals, documentation).
• Support prioritization and review technical choices and implementations.
• Facilitate team skill development, promoting autonomy and initiative.
• Transmit SRE best practices (reliability, observability, incident management, automation).
• Implement technical SRE vision in structuring projects.
• Analyze performance, identify bottlenecks, and propose resource optimization.
• Define, implement, and improve observability tools (monitoring, metrics, logs, alerting).
• Document and evolve operational processes.
• Conduct continuous technological monitoring for infrastructure improvements.
• Provide level 3 client support in coordination with support teams.
• Actively participate in incident management and on-call cycles.
• Respond quickly to critical incidents to minimize impact.
• Lead incident retrospectives, identifying root causes and defining corrective actions.
• Draft and publish post-mortem reports after major incidents.
• Coordinate and communicate during crises, both internally and with clients.
• Ensure compliance with service commitments (SLA, RPO, RTO) in SRE scope.

Skills

Relocation