Lead Site Reliability Engineer

Job summary

The Support Lead (SRE) oversees support operations and site reliability engineering to enhance system performance, availability, and resiliency. Responsibilities include managing a support team, monitoring system metrics, collaborating with cross-functional teams, and implementing automation tools. Proficiency in site reliability engineering, system administration, and experience with monitoring tools like Prometheus and Grafana are essential.

Qualifications

• Proficiency in site reliability engineering (SRE) principles and practices.
• Strong background in system administration, networking, and cloud computing.
• Experience with monitoring tools such as Prometheus, Grafana, and ELK Stack.
• Knowledge of containerization technologies like Docker and Kubernetes.
• Ability to troubleshoot complex technical issues and perform root cause analysis.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Strong project management and leadership skills to drive initiatives and deliver results efficiently.
• Certifications in relevant areas such as AWS Certified DevOps Engineer or Google Professional Cloud DevOps Engineer are a plus.

Responsibilities

• Manage a team of support engineers and SREs to provide technical support and address system issues promptly.
• Monitor system performance and reliability metrics, identifying areas for improvement and implementing solutions.
• Collaborate with cross-functional teams to optimize application performance and enhance system reliability.
• Develop and maintain incident response procedures and protocols to minimize system downtime.
• Conduct regular audits and assessments to ensure compliance with industry standards and best practices.
• Lead the implementation of automation tools and processes to streamline support operations and enhance efficiency.
• Provide technical expertise and guidance to team members, promoting a culture of continuous learning and development.

Skills

Certifications

Relocation