Lead SRE - Chase UK

Job summary

As a Site Reliability Engineer, you will enhance the reliability and performance of customer-facing digital banking services within the International Consumer Bank. Key responsibilities include driving continuous improvement of reliability, developing service metrics, and implementing self-healing patterns, while utilizing technologies such as Kubernetes, cloud computing services, and AI-assisted engineering tools.

Qualifications

• proven experience as a software engineer
• demonstrated experience designing, coding, testing, and delivering software in at least one technology stack
• demonstrated experience as a Site Reliability Engineer or Site Reliability Engineer supporting production services
• experience with cloud computing services
• strong understanding of responsible AI use in engineering workflows

Responsibilities

• drive continuous improvement of reliability, monitoring, and alerting for mission-critical microservices
• reduce operational toil through automation by building reliable infrastructure and tooling
• develop meaningful service metrics, user journeys, service-level indicators, service-level objectives, error budgets, dashboards, and actionable alerts
• engage with development teams throughout the software lifecycle to design for reliability and scale
• design and implement self-healing and resiliency patterns
• partner across engineering, product, and platform teams to promote reliability standards and adoption
• execute performance testing and capacity planning
• participate in feature planning to ensure metrics, alerting, logging, automation, resiliency, capacity, and performance needs are built in from the start
• use approved AI tools to accelerate root-cause analysis, log and trace investigation, runbook drafting, post-incident analysis, test scaffolding, and documentation
• continuously develop AI skills relevant to the role

Skills

Certifications

Relocation