Jobs / Mas***
Manager, Site Reliability Engineering
Mas*** · Waltham, MA, United States
Waltham, MA, United StatesExp: 6+ yrs160,000-175,000 USD/yearlyOnsite
Remuneration
$160,000-$175,000 base pay
Location
Waltham, MA, United States
Visa sponsorship
Sponsors visa
Job summary
The Site Reliability Engineering Manager leads a team responsible for the reliability, availability, and performance of production, software delivery, and business systems. The role sets the reliability roadmap, directs incident response and the 24/7 on-call program, and oversees observability, CI/CD, and self-service capabilities. It also partners with cloud architecture, cybersecurity, and governance teams on resilient hybrid-cloud systems, security, compliance, and disaster recovery.
Benefits
Three weeks of paid vacationSix personal daysTwelve sick daysThirteen paid holidaysMedical and dental plans401(k) with company matchBackup childcare assistanceTuition assistance
Qualifications
- At least six years of experience in software development, DevOps, SRE, or a related field, or equivalent education and experience.
- At least two years of direct management experience with an SRE, DevOps, or infrastructure engineering team.
- Hands-on experience with hybrid cloud environments, Linux, and Windows.
- Experience designing CI/CD pipelines and using infrastructure-as-code tools.
- Hands-on experience with enterprise observability tools.
- Experience with security and compliance practices, Docker, Kubernetes, and scripting.
- Strong communication, project management, and problem-solving skills; ability to prioritize and collaborate in an Agile environment.
- Experience designing resilient, self-healing systems and automated recovery strategies.
- Experience with API management platforms; MuleSoft experience is a plus.
Responsibilities
- Lead the SRE reliability roadmap, prioritization, capacity planning, backlog management, and stakeholder communication.
- Partner with Cloud Architecture on infrastructure decisions and resilient, scalable, self-healing design patterns.
- Lead incident classification, escalation, resolution, communications, postmortems, and corrective-action tracking.
- Partner with Cybersecurity and GRC on security, compliance, business continuity, and disaster-recovery controls.
- Establish and monitor SLIs, SLOs, SLAs, and error budgets.
- Lead observability standards for instrumentation, alerting, monitoring coverage, and performance reporting.
- Oversee CI/CD architecture, deployment standards, release engineering, and reusable self-service capabilities.
- Manage, coach, and develop the SRE team.
- Oversee on-call schedules, runbooks, escalation paths, and paging practices.
Skills
BashCloudFormationConfluenceDatadogDockerGitHubGitHub ActionsJenkinsJiraKubernetesLinuxNew RelicPowerShellPrometheusPythonTerraformWindows
Degrees
Bachelor's degree in a related field, or equivalent combination of education and
Work schedule
24/7 on-call program
Industry
HealthcareMedical publishing
Relocation
No