Manager, Site Reliability Engineering

Job summary

The Manager, Site Reliability Engineering role focuses on leading a team that supports Card Transaction Services and Faster Payment Services, integrating technical delivery with effective people management. Responsibilities include providing leadership and coaching, driving innovation in production support, and collaborating with stakeholders to implement solutions, particularly utilizing BASE24 and related technologies.

Responsibilities

• Provide day-to-day leadership, coaching and support to team members
• Support recruitment activities, including interviewing, selection and onboarding of new team members
• Promote employee engagement, wellbeing and retention
• Support succession planning and talent development within the team
• Act as an escalation point for people-related matters and work closely with HR and senior leadership when required
• Support and contribute to continuous improvement
• Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling
• Contribute to the production support strategy and roadmap, including technology selection
• Collaborate with stakeholders to design and implement effective solutions
• Investigate production issues and perform root cause analysis

Relocation