O2C/C2S Senior Berater (Confluence, Kubernetes, SAFe) (m/w/d) ID03345

Job summary

This role focuses on providing senior consulting services in Confluence, Kubernetes, and SAFe within the transport and logistics industry. Key responsibilities include managing 2nd level support for incidents and service requests, overseeing productive application operations, and maintaining the knowledge base in Confluence while facilitating user communication and requirements gathering.

Qualifications

• Experience in 2nd level support and operational management including error analysis in agile projects
• Proven experience as a liaison between 1st and 3rd level support
• Regularly update and structure knowledge base in Confluence
• Ability to clearly formulate user-oriented messages
• Knowledge and experience in the transport and logistics industry

Responsibilities

• Manage 2nd level support for incidents and service requests
• Oversee productive application operations
• Maintain knowledge base in Confluence
• Facilitate user communication and requirements gathering

Skills

Relocation