Jobs / Lei***

Operations & Maintenance Cloud Engineer

Lei*** · VA, United States
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VA, United StatesExp: 8+ yrs107,900-195,050 USD/yearlyHybrid
Remuneration
107,900-195,050 USD/yearly
Location
VA, United States
Visa sponsorship
Sponsors visa

Job summary

The Operations & Maintenance Cloud Engineer will support the CBP TPVS program, focusing on troubleshooting and resolving IT-related issues while ensuring application performance and availability. This hybrid role requires on-site presence in Ashburn, VA, twice a week.

Qualifications

  • 10 years of relevant experience or a Masters' degree with 8 years of experience; or 4 years of experience in lieu of degree
  • 8 or more years of experience in supporting AWS cloud solutions
  • experience in 24x7x365 operations
  • U.S. Citizen
  • ability to maintain and obtain a CBP Background Investigation
  • understanding of field operations and SLAs
  • experience in PostgreSQL, advanced analytics, micro-services, monitoring, or SecDevOps
  • working knowledge of AWS applications
  • ability to collaborate with multidisciplinary teams
  • excellent written and verbal communication skills
  • solid troubleshooting techniques
  • organization skills and attention to detail

Responsibilities

  • serve as the initial point of contact for IT-related field and application production problems
  • provide phone and online support to users
  • perform technical triage and troubleshooting
  • work with application teams to remediate production issues
  • define and document application maintenance best practices
  • provide guidance and mentorship to build cloud competencies
  • ensure application performance and uptime
  • monitor applications in the AWS environment
  • troubleshoot incidents and implement preventive measures
  • educate teammates on new cloud-based initiatives
  • document service degradation and outage issues
  • ensure assigned tickets meet program SLO commitments
  • document procedures and troubleshooting steps

Skills

AWSCloudWatchConfluenceGrafanaJiraPostgreSQLPrometheusServiceNowSplunk

Certifications

AWS Cloud certification

Degrees

BS/BA degreeMasters' degree

Relocation

No