Platform Engineer

Job summary

The Platform Engineer owns reliable deployment, operation, and continuous improvement of a platform across SaaS and customer self-hosted environments. The role includes customer troubleshooting, operational automation, and production incident response, working with Linux, Kubernetes, cloud platforms, Terraform, and services such as Redis and MongoDB.

Benefits

Qualifications

• Strong Linux troubleshooting and debugging skills, including complex system-level issues.
• Deep understanding of Linux systems, cgroups, filesystems, processes, and container technologies.
• Hands-on Kubernetes experience with workloads, networking, volumes, ConfigMaps, and Secrets.
• Experience with AWS, GCP, Azure, or OCI and Terraform.
• Understanding of software deployment, release management, and operational processes.
• Knowledge of distributed systems, networking, and security fundamentals.
• Proficiency with Bash, SSH, jq, curl, TCP/UDP, Unix sockets, ps, strace, and /proc.
• Familiarity with Go and TypeScript.
• Experience with infrastructure and services such as Redis and MongoDB.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Deploy, manage, and upgrade platform environments across SaaS and customer-hosted infrastructure.
• Monitor deployments, identify issues proactively, and resolve them before customer impact.
• Troubleshoot customer issues and provide custom or tailored technical solutions.
• Improve processes for software releases, platform operations, and customer support.
• Build internal tools for troubleshooting, automation, and operational efficiency.
• Participate in on-call rotations and lead production incident response through resolution.
• Collaborate with engineering and customer-facing teams to improve platform reliability, performance, and user experience.

Skills

Languages

Work schedule

Industry

Relocation