Jobs / Four Seasons
Platform Engineer, Central Integrations, Reliability & Performance
Four Seasons · Toronto, ON, Canada
Toronto, ON, CanadaFull timeExp: 7+ yrs85,000-110,000 CAD/yearlyHybrid
Remuneration
$85,000–$110,000 CAD
Location
Toronto, ON, Canada
Visa sponsorship
Not specified
Job summary
The Platform Engineer provides technical ownership of enterprise integrations and business-critical platforms supporting reservations, distribution, revenue optimization, guest experiences, and operational processes. The role designs and supports API-based and event-driven integrations, monitors reliability and performance, develops observability dashboards and reporting, and handles production incidents and continuous improvement. The environment includes SaaS and cloud platforms, REST APIs, JSON, messaging, and monitoring tools such as Dynatrace, Splunk, Datadog, and Grafana.
Qualifications
- Seven or more years of experience supporting enterprise applications, integrations, platforms, or technology services.
- Experience supporting cloud-hosted and SaaS-based enterprise applications or business-critical platforms.
- Experience designing, implementing, and supporting enterprise integrations and APIs.
- Experience developing operational dashboards, reporting frameworks, observability solutions, or service analytics.
- Experience troubleshooting production issues, integration failures, performance bottlenecks, and data synchronization issues.
- Strong understanding of APIs, web services, microservices, event-driven architectures, and integration patterns.
- Understanding of monitoring, telemetry, transaction tracing, logging, and operational analytics.
- Understanding of security, authentication, API governance, SSL certificates, and secure integration practices.
- Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related discipline; equivalent education and relevant experience may be considered.
Responsibilities
- Own enterprise integrations and associated transaction flows.
- Design, implement, support, and optimize API-based, event-driven, and application integrations.
- Monitor platform availability, performance, throughput, and operational health.
- Develop and maintain dashboards, alerts, telemetry, service reporting, and observability capabilities.
- Analyze integration failures, data quality issues, synchronization errors, and performance bottlenecks.
- Use operational analytics to identify service improvements and optimization opportunities.
- Support platform testing, upgrades, releases, and production deployments.
- Escalate and resolve complex production issues; perform root cause analysis and implement corrective actions.
- Participate in incident response, change and release processes, and post-incident reviews.
- Maintain technical standards, support documentation, runbooks, and reusable integration patterns.
- Collaborate with engineering, architecture, product, data, infrastructure, security, and DevOps/SRE teams.
Skills
AppDynamicsAWSAzureAzure MonitorDatadogDynatraceGrafanaOracle CloudPowerShellPythonRESTSplunkElasticsearchGitHub ActionsGitLab CIIAMJenkinsLinuxOpenTelemetryPrometheus
Certifications
ITIL Foundation certificationAzure, AWS, or Oracle Cloud Infrastructure certification
Degrees
Bachelor's degree in Computer Science, Engineering, Information Technology, Info
Work schedule
On-site in the Toronto corporate office 3 days per week
Industry
HospitalityTravelReservationsDistributionRevenue managementRetailE-commerceLoyaltyCustomer experience
Relocation
No