Platform Engineer (Microsoft & Open Source)

Job summary

Cyberfort is seeking a Platform Engineer with expertise in Microsoft and Open Source technologies. The role involves incident management, system monitoring, and continuous improvement initiatives in a hybrid working environment.

Qualifications

• Hands-on experience supporting Microsoft and/or Open Source technologies
• Strong experience in incident management, troubleshooting, and root cause analysis
• Good understanding of ITIL service management principles
• Familiarity with networking, storage, backup, monitoring, and security concepts
• Ability to prioritise workloads and meet SLAs and KPIs
• Strong communication skills and ability to build relationships with stakeholders

Responsibilities

• Act as a technical expert for incidents, service requests, and changes across Microsoft and Open Source platforms
• Take end-to-end ownership of issues, ensuring timely resolution and SLA adherence
• Monitor systems, alerts, and service health dashboards to proactively prevent issues
• Perform key operational tasks, including patching, vulnerability management, and optimisation
• Support deployment of standard services during operational handover phases
• Contribute to problem management and root cause analysis
• Drive continuous improvement initiatives, including automation and service enhancements
• Create and maintain clear technical and operational documentation
• Collaborate with colleagues and support the development of Level 1 engineers
• Communicate effectively with internal teams and customers

Skills

Relocation