Jobs / NTT DATA
Platform Engineer - NOC Level 2
NTT DATA · Canberra, ACT, Australia
Canberra, ACT, AustraliaExp: 3-5 yrsOnsite
Remuneration
Not specified
Location
Canberra, ACT, Australia
Visa sponsorship
Not specified
Job summary
The MS Engineer L2 role focuses on supporting and maintaining complex platform infrastructure in a 24x7 operational environment. Responsibilities include troubleshooting incidents, monitoring system performance, and enhancing automation efficiency using technologies such as Windows Server, Red Hat Enterprise Linux, VMware, and Ansible. This position requires strong operational discipline and the ability to work effectively in a regulated environment.
Qualifications
- Australian Citizenship
- Baseline Security Clearance, or the ability to obtain one
Responsibilities
- Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
- Proactively identifying issues before they impact operations and driving timely resolution
- Planning, coordinating, and implementing infrastructure changes within approved change windows
- Monitoring performance, availability, and capacity across supported systems
- Supporting problem management activities and addressing recurring issues
- Developing and improving automation to increase efficiency and reduce manual effort
- Testing software releases, patches, and infrastructure upgrades
- Creating and maintaining technical documentation and operational procedures
- Supporting project delivery and operational handover activities
- Assisting with onboarding new environments into managed services support
- Mentoring Level 1 engineers and sharing technical expertise
- Operating within established security, compliance, and governance frameworks
- Participating in a 24x7 operational support and on-call environment
Skills
AnsibleGitLabLinuxMakePackerRHELServiceNowVMwareWindowsWindows Server
Certifications
Windows Server certifications or equivalent experienceRHEL/Linux certifications or equivalent experienceActive Directory expertise or certificationAnsible and/or Packer certification or advanced practical experienceVMware and virtualization certifications
Degrees
Recognised Diploma in Information Technology, Engineering, or a related discipli
Security clearance
Baseline Security Clearance
Relocation
No