Platform Engineering Manager

Job summary

Leads people and technical delivery for enterprise integration platforms, managing a DevOps team and complex information systems projects. Oversees software development lifecycle and CI/CD practices, integration architecture and deployment, testing, production support, service operations, and technology roadmaps; the role uses Jira and ServiceNow, with AWS and MuleSoft experience preferred.

Qualifications

• Undergraduate degree in a relevant discipline or equivalent combination of education and experience.
• At least nine years of related experience.
• Technical expertise in a highly specialized area; supervisory experience may be required.
• Experience with integration systems and processes.
• Experience leading teams with development and operations responsibilities.
• AWS and MuleSoft implementation and operations experience preferred.
• Ability to lead technical professionals, resolve complex problems, and make recommendations on complex issues.
• Ability to plan, manage, monitor, and evaluate projects within allocated time and resources.
• Ability to mentor and coach staff and manage competing priorities under pressure.

Responsibilities

• Lead, schedule, assign, and review work for the DevOps team; provide mentorship and performance feedback.
• Plan integration projects and maintain technology delivery roadmaps.
• Manage enterprise initiatives supporting software development lifecycle and business processes.
• Guide solution architecture, performance management, change management, and user experience practices.
• Direct integration migration, deployment, testing, quality assurance, tenant management, scalability, and performance.
• Oversee Jira and ServiceNow queues, ticket assignment, service-level delivery, and resolution of operational issues.
• Develop service strategies, operating plans, targets, and measures; lead day-to-day delivery.
• Maintain project and operational documentation, including architecture diagrams and support materials.
• Onboard team members and train them on integration patterns, core services, and required access.

Skills

Degrees

Industry

Relocation