Principal Platform Engineer, Employee Technology

Job summary

The Principal Platform Engineer is responsible for the technical ownership and seamless integration of a complex enterprise Atlassian ecosystem, impacting approximately 1,200 employees. Key responsibilities include managing Jira Software, Jira Service Management, Confluence, and Jira Product Discovery, as well as developing integrations with Salesforce and Microsoft Teams, while mentoring junior administrators.

Qualifications

• Professional experience in data analysis, reporting, or a related analytical role
• Foundational knowledge of statistics, data wrangling, and visualization using tools such as Excel, SQL, and Python
• Strong attention to detail and commitment to accuracy in data preparation and reporting
• Ability to follow established methods and processes, while recognizing when to escalate novel or ambiguous issues
• Comfortable working in a collaborative, fast-paced environment
• Familiarity with AI tools such as Microsoft Co-Pilot, ChatGPT, Claude, and Cursor

Responsibilities

• Own the architecture and administration of the Atlassian Cloud environment
• Design and maintain scalable workflows, fields, permissions, notifications, request types, queues, SLAs, and customer portals
• Establish configuration governance, manage sandbox-to-production testing and deployment
• Manage licenses, conduct semiannual entitlement audits, and forecast future needs
• Design, build, and maintain integrations and automation using Jira Automation, Power Automate, and Microsoft Graph
• Own integrations connecting Atlassian products with Salesforce, Workday, Microsoft Teams, and Microsoft Copilot
• Monitor integration health, rapidly resolve failures, and ensure automations are maintained through service accounts
• Evaluate Atlassian Marketplace applications for usability, security, data residency, and cost
• Develop reporting that provides visibility into platform usage and service performance
• Administer Wrike, Lucid Suite, and Camtasia, including provisioning, licensing, configuration, and usage reporting
• Support license audits, renewal analysis, and other platform administration priorities
• Mentor junior administrators, review configuration work, and serve as the escalation point for complex platform issues
• Document architecture, integrations, automations, and customization decisions
• Participate in requirements gathering and advise stakeholders on technical feasibility, effort, and platform risk

Skills

Degrees

Relocation