Principal Platform Engineer

Job summary

This principal-level platform engineering role sets the technical direction and ensures the integrity and evolution of an enterprise cloud customer contact platform spanning AWS, Amazon Connect and Salesforce Voice. The role designs secure, resilient contact services and integrations; builds reusable infrastructure and deployment automation; and establishes observability, security, compliance and cost controls. It also provides technical assurance, resolves critical incidents and influences engineering standards across teams.

Benefits

Qualifications

• Extensive current hands-on AWS platform engineering experience, including accountability for secure, highly available, business-critical services at enterprise scale.
• Strong practical knowledge of Amazon Connect architecture and operations, including contact flows, routing, telephony, integrations, security, monitoring and resilience.
• Experience integrating Amazon Connect with Salesforce Voice or comparable Salesforce Service Cloud capabilities.
• Strong engineering capability in infrastructure as code, CI/CD, APIs, serverless and event-driven services, observability, automated testing and secure software delivery.
• Principal-level leadership experience setting technical strategy and standards, making high-consequence decisions and influencing senior stakeholders.
• Track record of resolving systemic engineering problems across teams and platforms and balancing delivery with maintainability, resilience and strategic alignment.

Responsibilities

• Own the technical vision, engineering roadmap and platform standards for cloud customer contact services.
• Design secure, resilient Amazon Connect services, including contact flows, routing, telephony, identity, encryption, recording, data retention and disaster recovery.
• Integrate Amazon Connect with Salesforce Voice and the wider Salesforce platform.
• Build reusable infrastructure and deployment automation using infrastructure as code, CI/CD, APIs and scripting.
• Govern supporting AWS services for integrations, automation, analytics and operational control.
• Define observability and service management practices across the platform.
• Embed security, privacy, compliance, auditability and cost controls into platform designs.
• Chair design reviews, provide engineering assurance, resolve critical incidents and address systemic risks.

Skills

Work schedule

Industry

Relocation