Production Support - SRE

Job summary

The Production Support Engineer role is essential for ensuring system reliability and availability within the Commercial Line of Business. Responsibilities include implementing monitoring systems, responding to incidents, automating processes, and managing infrastructure. Candidates should have expertise in cloud platforms, monitoring tools like Dynatrace, and scripting languages such as Shell and Python.

Qualifications

• Excellent knowledge of OCP and Windows environment.
• Experience with monitoring tools (Dynatrace).
• Proficiency in operating systems (Windows, Linux).
• Scripting skills (Shell Scripting, Python, Power Shell).
• Database management (SQL, MongoDb).
• Experience with container services (Kubernetes).
• Knowledge of disaster recovery planning.

Responsibilities

• Implement and maintain monitoring systems.
• Respond to incidents and outages.
• Automate repetitive tasks and processes.
• Manage and maintain infrastructure.
• Plan for future capacity needs.
• Develop processes for deploying software updates.
• Collaborate with developers and operations teams.
• Maintain documentation of systems and processes.
• Identify areas for improvement.

Skills

Relocation