Jobs / Realign
Salesforce Communications Cloud Architect
Realign · Toronto, ON, Canada
Toronto, ON, CanadaFull timeExp: 10+ yrsOnsite
Remuneration
Not specified
Location
Toronto, ON, Canada
Visa sponsorship
Not specified
Job summary
Leads end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud (Vlocity) for large-scale telecommunications transformation initiatives. Designs EPC, CPQ, Order Management, Digital Commerce, and integrations with OSS/BSS, CRM, ERP, middleware, and third-party platforms, while guiding delivery teams and aligning solutions with TM Forum standards and enterprise architecture.
Qualifications
- 10+ years of Salesforce experience, including strong Salesforce Communications Cloud (Vlocity) expertise.
- Hands-on experience with EPC, CPQ, Order Management, and Salesforce Industries processes.
- Expertise in OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
- Knowledge of Salesforce architecture, Apex, Lightning Web Components, APIs, and integrations.
- Experience integrating Salesforce with OSS/BSS, ERP, CRM, middleware, and external platforms.
- Understanding of telecommunications processes, including Lead-to-Order and Order-to-Cash.
- Experience with CI/CD, DevOps, and Salesforce deployment methodologies.
- Experience delivering enterprise-scale Salesforce implementations and transformation programs.
- Strong solution architecture, technical design, and stakeholder management skills.
Responsibilities
- Lead end-to-end Salesforce Communications Cloud architecture, solution design, and implementation.
- Design EPC, CPQ, Order Management, and Digital Commerce solutions.
- Define integrations between Salesforce and OSS/BSS, CRM, ERP, middleware, and third-party platforms.
- Establish standards for scalability, performance, security, governance, and maintainability.
- Lead technical workshops, architecture reviews, solution discussions, and stakeholder meetings.
- Guide Salesforce development and implementation teams on architecture, integration patterns, and deployment approaches.
- Align solutions with TM Forum standards, telecommunications best practices, business requirements, and enterprise architecture.
- Support project estimation, technical roadmap planning, and digital transformation initiatives.
Certifications
Salesforce Application Architect or System Architect certificationSalesforce Industries or Communications Cloud certification
Industry
TelecommunicationsTechnology
Relocation
No