Jobs / Smith+Nephew
Salesforce Marketing Cloud Architect
Smith+Nephew · Watford, ENG, United Kingdom
Watford, ENG, United KingdomHybrid
Remuneration
Not specified
Location
Watford, ENG, United Kingdom
Visa sponsorship
Not specified
Job summary
Smith+Nephew is seeking a Salesforce Marketing Cloud Architect to lead the design and delivery of digital marketing solutions. This role involves translating marketing objectives into scalable technical designs, managing integrations, and defining governance frameworks. The architect will influence strategy and drive innovation to deliver personalized customer experiences globally.
Benefits
Generous annual bonusFlexible vacation and time offPaid holidaysPaid volunteering hoursPrivate health and dental plansLife assuranceDiscounts on gyms and fitness clubsEmployee discounts
Qualifications
- Extensive experience leading Salesforce Marketing Cloud architecture, design, and delivery in complex, multinational environments
- Strong technical expertise across Marketing Cloud including SQL, AMPscript, SSJS, Automation Studio, and API integrations
- Proven ability to design scalable data models, customer journeys, and integrations across Salesforce and external systems
- Solid understanding of data architecture, segmentation, identity resolution, and data governance principles
- Experience working in agile delivery environments, guiding teams to deliver high-quality, business-aligned solutions
- Strong stakeholder management skills, with the ability to influence, challenge, and communicate effectively across technical and business audiences
- Ability to define and enforce governance standards, ensuring security, compliance, and long-term platform sustainability
Responsibilities
- Operate at the intersection of marketing, data, and technology
- Work closely with commercial stakeholders and CRM teams to implement digital marketing strategies
- Translate marketing objectives into scalable technical designs
- Shape customer journeys across email, SMS, mobile, and web
- Design data extensions and automation flows
- Orchestrate complex engagement strategies
- Ensure solutions are built with performance, scalability, and customer impact in mind
- Take ownership of integrations between Marketing Cloud and core platforms like Sales and Service Cloud, as well as external systems
- Ensure seamless data flow and connectivity
- Define governance frameworks, coding standards, and best practices to maintain a consistent and secure platform
- Guide stakeholders on system capabilities and opportunities
- Continuously optimize performance, resolve challenges, and ensure compliance across a global, multi-instance environment
Relocation
No