Jobs / NASCO
Senior Cloud Operations Engineer
NASCO · United States · Remote
United StatesExp: 7+ yrsRemote
Remuneration
Medical, dental, and vision plans; telehealth; paid time off and holidays; employee assistance and wellness programs; 401(k) matching; medical spending or reimbursement accounts; bonus and recognition programs; tuition assistance; financial planning consultation; life and disability insurance; group discounts; and on-demand e-learning.
Location
United States · Remote
Eastern Daylight Time (UTC-4)
Visa sponsorship
Not specified
Job summary
The Senior Cloud Operations Engineer owns the operational health, reliability, observability, performance, capacity, cost efficiency, and disaster recovery readiness of production AWS environments. The role leads incident response and root-cause analysis, automates operations with infrastructure as code and scripting, and oversees managed-service-provider work. It supports AWS services including Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, and Redshift, while coordinating production readiness with architecture, security, application, product, and migration teams.
Benefits
Medical, dental, and vision plansTelehealthPaid time off with buy/sell optionsCompany holidays, floating day, and volunteer dayEmployee assistance and wellness programs401(k) with employer matchingMedical spending or reimbursement accountsBonus and recognition programsTuition assistanceFinancial planning consultationLife and disability insuranceGroup discountsOn-demand e-learning
Qualifications
- Strong operational knowledge of cloud networking, including VPCs, API Gateway, WAFs, load balancers, Route 53, VPNs, and firewalls
- Hands-on experience operating and supporting AWS serverless services, including Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, and Redshift
- Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery
- Advanced expertise in monitoring, logging, alerting, and operational metrics
- Strong analytical, troubleshooting, incident-response, and root-cause investigation skills
- Proficiency in infrastructure as code, scripting, and repeatable operational processes
- Ability to use operational data to improve reliability, efficiency, scalability, and cost performance
- Ability to oversee service providers, assess operational risk, and drive issues to resolution
- Intermediate knowledge of cloud security, identity, networking, governance, and compliance
- Experience maintaining technical documentation, operational procedures, and recovery runbooks
- Strong written and verbal communication skills with technical and business stakeholders
- At least 7 years of relevant experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline
- At least 5 years of hands-on experience deploying, operating, supporting, and troubleshooting AWS production workloads
- At least 3 years of experience using infrastructure as code and scripting or programming to automate operational work
- Demonstrated experience supporting production services, leading incident resolution, conducting root-cause analysis, and improving operational reliability
Responsibilities
- Own day-to-day health, reliability, availability, and supportability of AWS cloud environments
- Improve monitoring, logging, alerting, dashboards, and observability
- Lead incident response, service restoration, root-cause analysis, problem management, and post-incident follow-up
- Automate provisioning, configuration, remediation, deployment, and routine operations using infrastructure as code and scripting
- Improve cloud performance, capacity, scalability, and resource utilization
- Identify and execute approved cloud cost-optimization opportunities
- Maintain backup, recovery, resilience, and disaster recovery procedures and validate readiness through testing
- Oversee managed-service-provider work, verify quality and completion, track commitments, and escalate service gaps
- Maintain runbooks, operating procedures, technical documentation, and knowledge articles
- Partner with architecture, security, application, product, and migration teams on production readiness and operational requirements
- Support approved production changes and improve operational controls, tools, and processes
- Evaluate approved AI-assisted engineering capabilities for operational use
Skills
AWSDynamoDBEventBridgeAWS LambdaRedshiftRoute 53SNSSQSTerraformKubernetes
Certifications
AWS Certified DevOps Engineer – ProfessionalAWS Certified CloudOps Engineer – AssociateAWS Certified Solutions Architect – Associate or ProfessionalHashiCorp Certified: Terraform AssociateITIL 4 FoundationFinOps Certified Practitioner or Engineer
Degrees
Bachelor's degree in computer science, information technology, engineering, or a
Work schedule
On-call participationScheduled after-hours maintenance and urgent production incident support as need
Relocation
No