Jobs / Chetwood Bank
Senior Digital Workplace & Infrastructure Engineer
Chetwood Bank · London, ENG, United Kingdom
London, ENG, United KingdomHybrid
Remuneration
Competitive salary; 25 days of annual leave plus birthday leave; pension contribution; life assurance; private medical, dental, and optical insurance; free breakfast
Location
London, ENG, United Kingdom
Visa sponsorship
Not specified
Job summary
The Senior Digital Workplace Engineer supports IT service delivery for a digital bank, protecting service stability and providing a seamless experience for users. The role manages incidents, problems, requests, releases, and service monitoring, including root cause analysis and stakeholder communication. It also supports Microsoft 365, user accounts, and workplace hardware such as laptops, printers, network devices, and remote access connections.
Benefits
25 days of annual leave plus birthday leavePension contributionLife assurancePrivate medical, dental, and optical insuranceFree breakfast
Qualifications
- Demonstrable experience in first-line support, service desk, or system administration.
- Strong Microsoft 365 administration knowledge, including email troubleshooting, domain handling, and security.
- Understanding of endpoint protection agents such as Sophos and their use in security controls.
- Understanding of Server Manager and server configuration.
- Knowledge of a technology area such as VoIP, cloud telephony, or VPN.
- Experience with service management tools such as Jira or ServiceNow.
Responsibilities
- Manage incident logging, escalation, progression, and resolution within agreed timeframes.
- Coordinate recovery actions, workarounds, stakeholders, and suppliers during priority and major incidents.
- Conduct root cause analysis, preventive management, and post-incident reviews.
- Monitor logs and dashboards to identify and resolve service-impacting events.
- Respond to service requests, incidents, and events within service-level agreements.
- Conduct releases and review and approve changes to protect production services.
- Communicate service events and maintain accurate ticket updates, timelines, logs, and performance information.
- Identify and implement continuous service improvements.
- Set up and maintain user hardware and manage accounts across applications and infrastructure.
- Install, configure, and maintain laptops, printers, network devices, and remote access connections.
- Maintain asset records in configuration databases and listings.
- Participate in the out-of-hours support rota as required.
Skills
JiraServiceNow
Certifications
ITIL certification or experience in an ITIL-aligned environment
Work schedule
Out-of-hours support rota as required
Industry
Digital bankingSavings and mortgages
Relocation
No