Senior Infrastructure Engineer

Job summary

Provides third-line infrastructure support in a university environment, maintaining and improving systems in line with IT strategy. The role resolves incidents and service requests, deploys and monitors servers and hardware, maintains technical documentation, and supports infrastructure including Windows Server, Active Directory, virtualization platforms, cloud services, backup, and printing.

Qualifications

• Relevant professional IT certification or experience in a similar role.
• Knowledge and experience in at least four of the listed infrastructure technologies.
• Experience providing operational support, monitoring systems, and troubleshooting incidents.
• Experience working collaboratively and delivering customer service to end users.
• ITIL V3 or V4 Foundation certification is desirable.

Responsibilities

• Provide infrastructure assistance and resolve incidents, problems, and service requests for students and staff.
• Undertake business-as-usual tasks and project work at third-line level.
• Provide hands-on technical support across campus and remote locations.
• Maintain process maps, workflow diagrams, and system configuration documentation.
• Deploy and configure servers and work packages, ensuring monitoring is in place.
• Work with suppliers to confirm timely delivery and operational readiness of hardware and software.
• Maintain the inventory, administration, deployment, and policy-compliant configuration of operational hardware and software.
• Configure, allocate, and monitor the printing estate.
• Follow operational policies, standards, and best practices.

Skills

Certifications

Work schedule

Travel

Industry

Relocation