Senior Infrastructure Engineer

Job summary

We are seeking a proactive Senior Infrastructure Engineer to join our IT team, focusing on supporting business-critical systems across on-premises and cloud platforms.

Benefits

Qualifications

• Proven experience in senior IT infrastructure support within an enterprise environment.
• Strong knowledge of Microsoft technologies including Windows Server, Active Directory, and Microsoft 365.
• Understanding of networking principles including TCP/IP, DNS, DHCP, and firewall management.
• Experience with virtualisation platforms such as VMware and Hyper-V.
• Hands-on experience with software deployment, patching, and endpoint management.
• Ability to champion AI and automation adoption using relevant technologies.
• Strong ITIL understanding for service management.

Responsibilities

• Provide senior-level technical support across desktops, laptops, servers, printers, peripherals, and business applications.
• Troubleshoot and resolve complex issues across Windows Server, Active Directory, DNS, DHCP, VPNs, firewalls, LAN/WAN connectivity, and core TCP/IP networking.
• Support and help develop Microsoft 365 services including Exchange Online, SharePoint, Teams, Entra ID, Intune, and Azure-based services.
• Maintain and support virtualised environments including VMware, Hyper-V, host infrastructure, virtual servers, and storage platforms.
• Assist with network administration, including firewall rule management, switching, VLANs, DNS, DHCP, VPN connectivity, and network optimisation.
• Support patching, vulnerability remediation, endpoint compliance, and security best practices.
• Work with internal stakeholders to deliver upgrades and infrastructure changes.
• Act as an AI ambassador, promoting AI adoption and supporting practical AI-enabled processes.
• Document technical procedures and support guidance.
• Deliver excellent customer service, communicating clearly with users.

Skills

Relocation