Jobs / Marks & Spencer
Senior Platform Engineer - Network Operations
Marks & Spencer · Salford Quays, ENG, United Kingdom
Salford Quays, ENG, United KingdomHybrid
Remuneration
20% colleague discount; discretionary bonus schemes; defined contribution pension scheme; life assurance; competitive holiday entitlement with the option to buy extra days; training programmes; wellbeing support; charity volunteer day
Location
Salford Quays, ENG, United Kingdom
Visa sponsorship
Not specified
Job summary
The Operations Manager leads the day-to-day operation, availability, and stability of enterprise connectivity services across multiple sites, balancing technical oversight, service management, and supplier governance. The role leads incident, problem, and change activities and drives improvements to reliability, security, resilience, and cost-effectiveness across cloud, datacentre, WAN, LAN, wireless, and security environments. It also develops operational processes, automation, monitoring, reporting, and KPI frameworks.
Benefits
Colleague discountCompetitive holiday entitlement with the option to buy extra daysDiscretionary bonusDefined contribution pension schemeLife assuranceTraining programmesWellbeing supportCharity volunteer day
Qualifications
- Experience in enterprise network operations across cloud, datacentre, WAN, LAN, wireless, and security technologies.
- Familiarity with ITIL processes, ITSM tooling, service management, and performance reporting.
- Ability to analyze complex technical issues, conduct root cause analysis, and communicate solutions to technical and non-technical audiences.
- Experience working with partners and cross-functional teams.
Responsibilities
- Lead daily operation, availability, and stability of the network platform.
- Manage incident, problem, and change activities, including escalated incidents and root cause analysis.
- Work with suppliers, service providers, and internal stakeholders to deliver service performance, governance, and compliance.
- Improve operational processes, automation, monitoring, reporting, and KPI frameworks.
- Identify improvements to network reliability, security, resilience, and cost-effectiveness.
Industry
Retail
Relocation
No