Senior Site Reliability Engineer, Canada Protected B

Job summary

The Senior Site Reliability Engineer supports the reliability, availability, scalability, security, and performance of a Canadian Protected B regulated cloud environment. The role resolves complex production issues, leads incident response and root-cause analysis, and reduces operational toil through automation and improved observability across Linux, Google Cloud Platform, Kubernetes, relational databases, and network services. The team provides continuous Monday-to-Friday coverage through fixed shifts in a 24x5 operation.

Benefits

Qualifications

• Relevant engineering experience: 5 or more years with a bachelor's degree, 3 or more years with a master's degree, a PhD with no experience requirement, or equivalent experience.
• Experience independently owning and resolving complex production and reliability problems.
• Experience integrating or evaluating AI in work processes, decision-making, or problem-solving.
• Production experience administering and troubleshooting Linux systems.
• Scripting and automation experience with Bash, Python, and/or JavaScript.
• Hands-on cloud infrastructure experience; GCP preferred.
• Hands-on Ansible and Puppet configuration-management experience.
• Experience operating and troubleshooting Kubernetes production environments.
• Strong Git and source-control-based engineering workflow knowledge.
• Database administration, performance, and troubleshooting experience; PostgreSQL preferred, with MariaDB or MySQL also applicable.
• Networking knowledge including TCP/IP, DNS, IP addressing, routing, load balancing, connectivity, and network security.
• Production incident-management experience, including diagnosis, mitigation, recovery, and root-cause analysis.
• Experience monitoring and observing applications, infrastructure, services, databases, and networks at scale.
• Strong analytical, troubleshooting, written communication, and collaboration skills.
• Ability to meet applicable Government of Canada personnel security screening requirements and obtain and maintain Reliability Status.

Responsibilities

• Troubleshoot and resolve complex production issues across infrastructure, applications, databases, networks, containers, and cloud services.
• Participate in or lead incident diagnosis, mitigation, service recovery, and technical coordination.
• Conduct root-cause analysis and implement corrective and preventive engineering work.
• Develop scripts and operational tooling to automate repetitive work and improve consistency.
• Build and maintain infrastructure and configuration automation with Ansible and Puppet.
• Administer and troubleshoot Linux production systems at scale.
• Operate and troubleshoot Kubernetes environments and containerized workloads.
• Administer, troubleshoot, and performance-tune relational databases.
• Use Git-based workflows to develop, review, test, and maintain infrastructure and automation code.
• Troubleshoot networking, including connectivity, routing, load balancing, and network security.
• Use monitoring, logging, metrics, and tracing to identify production issues and improve reliability.
• Collaborate with engineering, infrastructure, networking, security, database, and SRE teams.
• Identify operational toil and develop automation to reduce risk and manual intervention.
• Participate in design and operational-readiness reviews and share operational knowledge.

Skills

Degrees

Work schedule

Industry

Security clearance

Relocation