Senior Site Reliability Engineer (Lead I - Production Support)

Job summary

The Senior Site Reliability Engineer improves the reliability, resilience, performance, and operational efficiency of large-scale applications across complex production environments. The role combines production support, infrastructure engineering, and automation to resolve incidents, reduce operational toil, improve observability, and support capacity planning and performance tuning. The technology environment includes Linux, Python, Shell, Docker, Kubernetes, Prometheus, Grafana, Splunk, and Ansible.

Qualifications

• Five years of hands-on experience with Linux 8.x.
• Strong Linux and Unix administration knowledge.
• Understanding of networking and storage technologies.
• Experience supporting secure, web-based, n-tier applications.
• Strong understanding of Site Reliability Engineering principles.
• Experience troubleshooting application issues and managing production incidents.
• Python and Shell scripting and automation experience.
• Experience or exposure to OpenTelemetry, Prometheus, Grafana, Splunk, and Ansible.
• Hands-on experience with Docker and Kubernetes.
• Knowledge of SaaS platform integration.
• Experience with Apache or Nginx web servers.
• Experience configuring, integrating, and troubleshooting Tomcat or JBoss application servers.

Responsibilities

• Provide application and production support across complex environments.
• Embed Site Reliability Engineering practices into day-to-day operations.
• Manage and troubleshoot incidents, escalations, and recurring production problems.
• Automate repetitive work to reduce operational toil.
• Improve resilience, observability, automation, and platform stability.
• Review Site Reliability Engineering metrics against organisational and departmental goals.
• Troubleshoot infrastructure, application, and user-related incidents.
• Collaborate with infrastructure, networking, security, storage, database, and data centre teams.
• Develop reusable infrastructure design patterns and technical documentation.
• Support third-party technology onboarding in line with security and infrastructure standards.
• Support capacity planning and performance tuning.
• Participate in an on-call and weekend support rota.

Skills

Certifications

Work schedule

Relocation