Senior Site Reliability Engineer

Job summary

The Site Reliability Engineer owns end-to-end reliability for a retail data platform deployed across more than 1,600 stores and processing tens of billions of events daily. The role leads incident response and 24/7 NOC operations, develops observability across metrics, logs, and traces, and improves alert quality, deployment safety, and reliability reporting. The work involves defining SLIs and SLOs and using cloud platforms, Kubernetes, infrastructure-as-code, and scripting tools.

Benefits

Qualifications

• At least 5 years of experience in SRE, DevOps, infrastructure, or production operations.
• Direct incident response and on-call experience.
• Experience operating or contributing to a NOC, including shift scheduling, escalations, and performance metrics.
• Hands-on experience with observability tools such as Prometheus, Grafana, Datadog, New Relic, Splunk, ELK, or OpenTelemetry.
• Understanding of SLIs, SLOs, SLAs, and error budgets.
• Hands-on release engineering experience, including CI/CD and safe deployment practices.
• Proficiency in at least one scripting or programming language.
• Experience with infrastructure-as-code tools such as Terraform or Ansible.
• Experience with a cloud platform and container orchestration.
• Clear communication and calm, organized incident response.
• Preferred: Experience building or scaling a NOC, distributed systems troubleshooting, or chaos engineering.

Responsibilities

• Manage production incidents from detection through resolution and postmortem.
• Serve as Incident Commander for high-severity incidents.
• Run NOC operations, including shift coverage, escalation processes, and handovers.
• Coach NOC analysts and manage operational KPIs.
• Build and maintain observability pipelines for metrics, logs, and traces.
• Define SLIs and SLOs with engineering and product teams.
• Create dashboards and alerts that reduce noise and alert fatigue.
• Facilitate root cause analysis and track postmortem actions to completion.
• Maintain on-call rotations, runbooks, and escalation policies.
• Report MTTA, MTTR, and MTBF trends.

Skills

Certifications

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Work schedule

Industry

Relocation