senior site reliability engineer (SRE)

Job summary

The Senior Product Analyst builds KPI monitoring and delivers analysis to improve conversion, retention, activity, and revenue for internet and mobile consumer products. The role maintains dashboards and alerts, investigates anomalies, produces reports and deep dives, and develops models such as customer lifetime value and pre-churn signals using SQL, Excel, and Power BI, with Python or R as useful additions. It also partners with operations and campaign teams to turn findings into prioritised recommendations.

Qualifications

• At least five years of experience in product analytics, growth analytics, or data analysis for internet or mobile consumer products.
• Strong SQL skills and proficiency in Excel and Power BI or equivalent tools.
• Experience with product analytics tools such as Mixpanel, Amplitude, or GA4.
• Solid understanding of funnel, cohort, retention, and experimentation concepts.
• Self-driven and detail-oriented, with strong spoken and written Mandarin.
• Full Australian work rights.
• Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or a related field; a Master’s degree is an advantage.

Responsibilities

• Build and maintain KPI dashboards, alerts, and metric definitions for conversion, retention, activity, ARPU, payments, and campaign performance.
• Monitor metrics daily, flag anomalies, and lead root-cause investigations.
• Deliver weekly and monthly insight reports and requested analytical deep dives.
• Conduct analyses of funnel drop-off, cohort behaviour, and campaign incrementality.
• Develop useful models for customer lifetime value, conversion paths, and pre-churn signals.
• Partner with stakeholders to turn findings into prioritised recommendations.
• Ensure consistent reporting by documenting metric definitions.
• Use AI tools where appropriate to accelerate analysis and documentation.

Skills

Degrees

Languages

Industry

Relocation