Jobs / HCLTech
Senior Support Lead - Kubernetes
HCLTech · Santa Clara, CA, United States
Santa Clara, CA, United States78,000-148,000 USDOnsite
Remuneration
78,000-148,000 USD
Location
Santa Clara, CA, United States
Visa sponsorship
Not specified
Job summary
The Senior Support Lead specializes in Kubernetes, focusing on enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives.
Responsibilities
- Act as a point of escalation for complex and high-priority customer issues related to Kubernetes
- Conduct root cause analysis for critical issues affecting Kubernetes deployments
- Collaborate with product management, development, and QA teams to provide actionable feedback
- Provide technical assistance and mentorship to team members in troubleshooting Kubernetes issues
- Drive continuous improvement initiatives within support processes and workflows
Skills
Kubernetes
Certifications
Optional certification in Kubernetes Administration (CKA)Optional certification in ITIL Foundation
Relocation
No