Senior Technical Support Specialist - Kubernetes

Job summary

The Senior Technical Support Specialist is essential for managing high-impact technical escalations in Kubernetes environments, ensuring rapid issue resolution. Responsibilities include diagnosing Kubernetes-related incidents, providing technical training, and collaborating with customers to implement preventive measures that enhance service reliability and performance.

Responsibilities

• Serve as the point of contact for high business-impacting technical escalations in Kubernetes environments
• Conduct complex support activities by diagnosing and resolving Kubernetes-related incidents
• Collaborate with customers to implement preventive measures
• Identify potential risks in support processes and develop contingency plans
• Act as a subject matter expert in Kubernetes
• Aid in the creation of troubleshooting tools and resources

Skills

Certifications

Relocation