Service Management - Infrastructure Engineer - IT1

Job summary

The Infrastructure Engineer role is essential for enhancing cyber security by managing vulnerability remediation and patch management across technology platforms. Responsibilities include utilizing tools like Qualys for vulnerability management, collaborating with various teams to improve cyber resilience, and maintaining accurate remediation records to ensure effective resolution of security weaknesses.

Qualifications

• Experience supporting vulnerability remediation and/or patch management within enterprise environments.
• A solid understanding of vulnerability management processes and remediation lifecycles.
• Experience using security and vulnerability management tools such as Qualys.
• Knowledge of operating system and application patching across complex technology estates.
• The ability to assess and prioritise work based on risk and operational impact.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Excellent communication and collaboration skills, with the ability to work effectively across technical teams.
• Experience within ecommerce, travel, hospitality, leisure or another fast-paced consumer-facing environment.
• Knowledge of personalisation, loyalty programmes or CRM-led digital experiences.

Responsibilities

• Take ownership of vulnerability remediation across servers, endpoints and infrastructure platforms.
• Plan and execute operating system and application patching activities across the estate.
• Prioritise remediation efforts based on risk, exploitability and business impact.
• Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs.
• Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses.
• Validate and test remediation activities to ensure vulnerabilities are effectively resolved.
• Investigate recurring vulnerabilities, patching issues and remediation failures.
• Collaborate with Infrastructure and operational teams to schedule and deliver remediation activity.
• Support the reduction of aged vulnerabilities and technical debt.
• Maintain accurate remediation records, reporting and audit evidence.
• Contribute to KPI reporting and the continuous improvement of remediation processes.
• Work within established change, maintenance and release management processes.
• Escalate operational risks, blockers or challenges where appropriate.

Certifications

Industry

Relocation