Jobs / Amphenol High Speed IO
ServiceNow Platform Engineer
Amphenol High Speed IO · Markham, ON, Canada
Markham, ON, CanadaExp: 4-7 yrs85,000-110,000 CAD/yearlyOnsite
Remuneration
Medical, dental, and vision benefits; vacation; sick leave; paid holidays; life insurance; short- and long-term disability; Defined Contribution Pension Plan
Location
Markham, ON, Canada
Visa sponsorship
Not specified
Job summary
Configures and improves the ServiceNow platform to automate service catalogues, approvals, and lifecycle workflows for IT, HR, and ERP processes. The role designs catalog items and Flow Designer workflows, maintains ITSM modules, and supports testing, deployments, and operational reporting, using primarily low-code, platform-native capabilities to reduce manual effort and improve request turnaround.
Benefits
Medical, dental, and vision benefitsVacationSick leavePaid holidaysLife insuranceShort- and long-term disabilityDefined Contribution Pension Plan
Qualifications
- 4–7 years of hands-on ServiceNow experience.
- Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals.
- Understanding of Request, Change, and Incident processes.
- Experience configuring service-level agreements, notifications, and reports.
- Working knowledge of access control lists and role-based access control.
- Light scripting experience with Business Rules or Script Includes.
- Experience with HR or access management workflows is an advantage.
- Ability to explain and design approval workflows and catalog structures.
Responsibilities
- Design and implement ServiceNow catalog items and workflows from requirements through production deployment.
- Configure Service Catalog items, Record Producers, forms, and role-based approvals.
- Build and maintain Flow Designer workflows, including conditions, subflows, task orchestration, and error handling.
- Implement onboarding, offboarding, job change, and access request workflows.
- Maintain Incident, Request, Change, and Knowledge modules.
- Create dashboards and reports for operational and audit needs.
- Support user acceptance testing, production deployments, and post-launch refinements.
- Collaborate with global IT, HR, ERP, and business stakeholders to gather requirements and improve workflows.
- Reduce request turnaround time and manual effort through workflow automation.
Skills
RESTServiceNow
Certifications
ServiceNow CSA certificationITIL Foundation certification or equivalent ITSM process knowledge
Industry
CommunicationsMobileRadio frequencyOpticsCommercial electronicsManufacturing
Relocation
No