ServiceNow Platform Engineer

Job summary

Wavenet is seeking a proactive and detail-oriented ServiceNow Platform Engineer to manage and maintain their ServiceNow platform, ensuring stability, usability, and ongoing enhancements while collaborating with various teams.

Qualifications

• ServiceNow Certified System Administrator (CSA) or willingness to obtain certification.
• Knowledge of scripting (JavaScript, GlideRecord), APIs, and ServiceNow Flow Designer.
• Experience with API integrations and familiarity with integration technologies.
• Experience creating and managing reports and dashboards in ServiceNow.
• Proficiency in platform configuration, including workflows, ACLs, UI policies, and scripts.
• Familiarity with Agile methodologies and IT change management processes.
• Proactive, solution-focused approach to platform issues.
• Excellent interpersonal and communication skills.
• Strong organizational skills to manage competing priorities.

Responsibilities

• Administer and maintain the ServiceNow platform, including user access, roles, data policies, and workflows.
• Manage and maintain ServiceNow modules such as ITSM, CSM, SOM, SPM, FSM and others as required.
• Configure forms, lists, catalog items, workflows, business rules, and notifications.
• Work with end-users to resolve issues, provide guidance, and enhance user adoption.
• Collaborate with development and business teams to deliver platform enhancements.
• Maintain documentation related to configuration, processes, and user support materials.
• Ensure platform compliance with internal security policies and external standards.
• Coordinate and manage all ServiceNow workstreams to ensure prioritization and timely delivery.
• Support integration of ServiceNow with other enterprise systems using APIs and integration technologies.
• Stay current with the latest ServiceNow features and best practices.
• Proactively identify and mitigate platform risks.
• Provide guidance and knowledge sharing to support colleagues.

Skills

Certifications

Relocation