Site Reliability Engineer

Job summary

Design, build, and operate reliable, secure cloud services and infrastructure for SaaS platforms, improving availability, performance, scalability, observability, and operational readiness. Partner with engineering, platform, security, and product teams to define service-level objectives, automate operations, improve incident response, and strengthen resilience through dependable deployment and recovery practices. The role primarily supports AWS workloads and may use technologies including Terraform, GitHub Actions, Kubernetes, Datadog, and Python or Go.

Benefits

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 4–5+ years of experience in site reliability engineering, DevOps, platform engineering, cloud operations, or production software engineering
• Hands-on experience operating production workloads in AWS; Azure or GCP experience is also valuable
• Proficiency in at least one programming or scripting language: Python, Go, TypeScript, JavaScript, or C#
• Experience with infrastructure as code and configuration automation, such as AWS CDK, CloudFormation, or Terraform
• Experience with CI/CD pipelines and source-control workflows, preferably GitHub and GitHub Actions
• Working knowledge of Linux, networking, DNS, load balancing, firewalls, certificates, and distributed-systems failure modes
• Experience with observability and monitoring tools such as Datadog, Grafana, or CloudWatch
• Understanding of incident management, root-cause analysis, and blameless post-incident practices
• Strong troubleshooting, documentation, collaboration, and communication skills
• Preferred experience with containerized or serverless architectures, including Kubernetes, Docker, or AWS Lambda
• Preferred experience designing multi-region systems, disaster recovery strategies, backup and restoration processes, and business-continuity controls
• Preferred familiarity with security, privacy, audit, and compliance requirements for enterprise SaaS products

Responsibilities

• Design, build, and operate highly available, scalable, and secure production services and cloud infrastructure
• Define and maintain service-level indicators, service-level objectives, error budgets, and actionable alerts
• Build automation and self-service tools to reduce toil and improve delivery consistency
• Improve observability with metrics, logs, distributed tracing, dashboards, synthetic checks, and health monitoring
• Participate in on-call rotations and support incident response, mitigation, and recovery
• Facilitate blameless post-incident reviews and address systemic causes
• Improve CI/CD pipelines with automated validation, deployment health gates, progressive delivery, canary releases, and rollback strategies
• Review system designs for reliability, performance, capacity, security, recoverability, and cost efficiency
• Strengthen resilience with redundancy, autoscaling, fault-tolerant patterns, disaster recovery planning, and load or chaos testing
• Troubleshoot issues across applications, infrastructure, networking, databases, and third-party dependencies
• Maintain runbooks, operational standards, architectural documentation, and support procedures
• Communicate risks, trade-offs, incident status, and reliability priorities across teams and time zones

Skills

Degrees

Languages

Work schedule

Industry

Relocation