Jobs / And***
Site Reliability Engineer
And*** · Waltham, MA, United States
Waltham, MA, United StatesExp: 3+ yrs112,000-149,000 USD/yearlyRemote
Remuneration
112,000-149,000 USD/yearly
Location
Waltham, MA, United States
Visa sponsorship
Sponsors visa
Job summary
Maintains the reliability and uptime of deployed imaging systems by diagnosing issues across Linux networking, services, calibration, and sensor hardware, and driving them through to resolution. The role manages support escalations, creates runbooks and diagnostic tools to prevent recurring incidents, and reproduces software defects for engineering handoff. Field learnings inform better observability and safer upgrades; travel for field support and deployments is expected about 20% of the time.
Benefits
Equity grantsBenefits for full-time employees, available at little to no cost
Qualifications
- At least 3 years of experience in SRE, DevOps, field or systems engineering, or production support for deployed hardware and software systems.
- Experience owning systems after deployment.
- Strong Linux fundamentals and networking troubleshooting skills, including IP, routing, and VPNs.
- Ability to diagnose issues across networks, services, and hardware with incomplete system visibility.
- Comfort with a structured on-call rotation, including scheduled after-hours and weekend coverage.
- Strong written and verbal communication skills, including remote troubleshooting with non-technical operators.
- Eligibility to obtain and maintain a U.S. Secret clearance.
- Preferred: Experience supporting deployed systems or fielded EO/IR, optical, or similar sensor hardware.
- Preferred: Scripting experience with Python, Bash, or similar languages.
- Preferred: Familiarity with Nix or NixOS, systemd, Linux observability, and PagerDuty or equivalent incident tooling.
Responsibilities
- Own the reliability and uptime of deployed imaging systems.
- Triage and resolve issues involving networks, calibration, upgrades, and sensor hardware.
- Handle support escalations as a technical backstop.
- Create and maintain runbooks, diagnostics, and self-service tools to reduce recurring issues.
- Reproduce and document software defects for engineering teams.
- Use field experience to improve observability, upgrade safety, and system resilience.
Skills
BashLinuxPagerDutyPythonWindows
Work schedule
Structured on-call rotationScheduled after-hours and weekend coverage
Travel
Approximately 20% for field support and deployment windows
Industry
Defense technologyImaging and sensor systems
Security clearance
Eligibility to obtain and maintain a U.S. Secret clearance
Relocation
No