Jobs / And***
Site Reliability Engineer
And*** · Waltham, MA, United States
Waltham, MA, United StatesExp: 3+ yrs124,000-164,000 USD/yearlyOnsite
Remuneration
Equity grants and benefits for full-time employees
Location
Waltham, MA, United States
Visa sponsorship
Sponsors visa
Job summary
The Site Reliability Engineer owns the reliability and uptime of deployed imaging systems, diagnosing incidents across Linux networking, services, sensor calibration, and hardware. The role handles support escalations and operator troubleshooting, creates runbooks and diagnostic automation, and turns field findings into improvements to observability, upgrades, and failure handling. Work includes structured on-call coverage and approximately 20% travel for field support and deployments.
Benefits
Equity grantsBenefits for full-time employees
Qualifications
- At least 3 years of experience in SRE, DevOps, field or systems engineering, or production support for deployed hardware and software.
- Strong Linux fundamentals and experience troubleshooting IP, routing, VPN, and connectivity issues.
- Ability to diagnose issues across networking, services, and hardware interactions with incomplete system visibility.
- Comfort with structured on-call rotations, including scheduled after-hours and weekend coverage.
- Strong written and verbal communication, including remote troubleshooting with non-technical operators.
- Eligibility to obtain and maintain a U.S. Secret clearance.
- Preferred: Experience supporting deployed systems or fielded hardware and sensors, including EO/IR, optical systems, or sensor calibration.
- Preferred: Scripting experience with Python, Bash, or similar languages.
- Preferred: Familiarity with Nix or NixOS, systemd, Linux observability, and PagerDuty or equivalent incident tools.
Responsibilities
- Own the health and uptime of deployed imaging systems.
- Triage, diagnose, and resolve issues involving networks, calibration, upgrades, services, and sensor hardware.
- Handle support escalations and guide field operators through troubleshooting.
- Create and maintain runbooks, diagnostics, and self-service tools to reduce recurring incidents.
- Reproduce and document software defects for engineering teams.
- Share field reliability findings to improve observability, upgrades, and failure handling.
Skills
BashLinuxPagerDutyPythonWindowsOpenVPNWireGuard
Work schedule
Structured on-call rotationScheduled after-hours and weekend coverage
Travel
Approximately 20% for field support and deployment windows
Industry
Defense technologyImaging systemsMilitary systems
Security clearance
Eligibility to obtain and maintain a U.S. Secret clearance
Relocation
No