Site Reliability Engineer

Job summary

Enhance operational maturity and incident response capabilities for a customer experience technology platform.

Qualifications

• Strong Kubernetes operational experience
• Experience with monitoring and alerting platforms
• Familiarity with incident response processes
• Ability to read and understand Terraform and Helm charts
• Comfortable with GitOps workflows
• Strong written communication

Responsibilities

• Triage and respond to escalated platform issues
• Develop and maintain operational runbooks and playbooks
• Own the monitoring and alerting stack
• Track and improve MTTR, availability, and change failure rate metrics
• Define and propose SLOs for client-facing services
• Operate EKS clusters day-to-day
• Monitor cross-account drift as new tenant accounts come online
• Document operational procedures and contribute to the team knowledge base
• Mentor junior team members
• Contribute to post-incident reviews

Skills

Relocation