Site Reliability Engineer

Job summary

Supports the reliability, security, and performance of mission-critical high-performance computing systems and data center infrastructure in a 24/7 operational environment. Monitors HPC systems and facilities, investigates incidents, develops automated monitoring and response workflows, and coordinates maintenance and inspections. The role uses Linux, scripting, and ServiceNow, with Kubernetes, Prometheus, VictoriaMetrics, and Alertmanager among relevant technologies.

Qualifications

• Hands-on experience with Linux or Unix, command-line tools, and SSH.
• Proficiency in scripting or programming with Python, Bash, Perl, Java, C, or C++.
• Understanding of networking protocols, IT infrastructure, firewalls, and access control lists.
• Experience supporting highly available systems, enterprise infrastructure, or large-scale data centers.
• Strong troubleshooting, analytical, communication, and collaboration skills.
• Ability to work onsite overnight in a 24/7 operational environment.
• Preferred experience with Kubernetes, Prometheus, VictoriaMetrics, Alertmanager, or similar monitoring technologies.
• Preferred knowledge of ServiceNow, IT service management, and incident management practices.
• Preferred experience developing automation tools, including Agentic AI solutions.

Responsibilities

• Monitor HPC systems, servers, storage, networks, and data center infrastructure.
• Investigate alerts, troubleshoot incidents, and coordinate escalations to minimize downtime.
• Develop and maintain automated monitoring, alerting, and incident-response solutions.
• Use Linux, scripting, and ServiceNow to streamline workflows and improve system performance.
• Collaborate with engineering and operations teams on technical issues and maintenance.
• Maintain incident documentation, service tickets, and operational records.
• Inspect data center environmental conditions, power, and cooling systems.

Skills

Work schedule

Industry

Contract length

Relocation