Site Reliability Engineer I - Operations

Job summary

This role at Utah Valley University involves supporting and optimizing enterprise systems and applications to ensure reliability, security, and performance across the campus. The position requires managing infrastructure, building monitoring solutions, automating processes, and collaborating with teams on complex initiatives. It is ideal for individuals who value continuous improvement and purpose-driven work within a supportive environment.

Qualifications

• Associate degree and a minimum of two years of relevant experience, or an equivalent combination of education and experience totaling four years
• Current CompTIA A+, Network+, Security+, or Linux+ certification, or an equivalent industry-recognized IT credential

Responsibilities

• Plan and execute projects related to IT operations: operational processes, change, incident problem, and Ops readiness
• Assist in the execution of monitoring systems and alert configurations
• Collaborate with leadership on the creation, facilitation, and integration of documentation, including installation steps, standard operating procedures, incident runbooks, and disaster recovery documentation
• Assist Network, Application, database, and systems administrators with the enforcement of standard procedures
• Act as remote hands within a secure data center
• Maintain all required supplies and tooling for the deployment of physical enterprise equipment
• Participate in business-hour on-call rotation, evaluating incoming alerts for validity and dispatching appropriate SME to resolve issues
• Execute public communications in accordance with Operational standard procedures, informing stakeholders of possible service disruptions
• Maintain the integrity of Runbooks
• Perform other job-related duties as assigned

Skills

Certifications

Degrees

Languages

Work schedule

Relocation