Site Reliability Engineer I - Sales Operations

Job summary

Supports sales teams and customers by delivering and maintaining lab environments, proof-of-concepts, demonstrations, and technical validation platforms for networking solutions. The role provisions and troubleshoots physical and virtual infrastructure, supports networking, security, cloud, and data center deployments, and develops basic automation to improve lab operations. It also collaborates with Sales Engineers and cross-functional teams to keep environments ready for customer evaluations.

Benefits

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
• 0-3 years of relevant experience
• Basic understanding of networking, virtualization, and operating systems
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Willingness to learn technologies and support customer-facing activities
• Exposure to networking technologies and protocols
• Experience with VMware, Linux, Windows, or cloud platforms is preferred
• Basic Python, PowerShell, or Bash scripting knowledge is preferred

Responsibilities

• Assist Sales Engineers with customer demonstrations and proof-of-concepts.
• Provision, configure, and maintain customer evaluation environments.
• Support customer-facing technical activities and troubleshooting.
• Maintain physical and virtual lab infrastructure.
• Support deployment of networking, security, cloud, and data center solutions.
• Validate lab readiness for demonstrations and testing.
• Respond to lab incidents and troubleshoot infrastructure, networking, and virtualization issues.
• Develop basic automation scripts and tools.
• Collaborate with Sales, Product, Engineering, and Support teams.

Skills

Degrees

Work schedule

Industry

Relocation