Jobs / JPM***
Site Reliability Engineer III - Performance Engineer- Service now
JPM*** · San Francisco, CA, United States
San Francisco, CA, United StatesExp: 3+ yrs137,750-185,000 USD/yearlyOnsite
Remuneration
137,750-185,000 USD/yearly
Location
San Francisco, CA, United States
Visa sponsorship
Sponsors visa
Job summary
The Site Reliability Engineer III role is dedicated to ensuring the reliability and performance of the ServiceNow platform through incident response, automation, and performance engineering. Key responsibilities include defining SLIs/SLOs, monitoring performance metrics, automating operational tasks, and optimizing database performance using Java and SQL. The position requires proficiency in programming languages such as Python and Java, along with extensive experience in technical support and performance load testing.
Benefits
Comprehensive health care coverageOn-site health and wellness centersRetirement savings planBackup childcareTuition reimbursementMental health supportFinancial coaching
Qualifications
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
- Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
- 10+ years in technical support, software development, performance load testing, or professional services
- Expert-level understanding of web application stack components
- Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
- Experience working with/debugging object-oriented code like Java
- Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
Responsibilities
- Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering
- Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions
- Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review
- Monitors platform and product performance metrics; partners with engineering on remediation
- Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades
- Automates repetitive operational work to reduce toil
- Performs design reviews for platform/tenant implementations; partners with architecture on platform standards
- Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack
- Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil
Skills
Bash.NETJavaJavaScriptLinuxMySQLPerlPostgreSQLPowerShellPythonServiceNowWindowsWindows ServerAWSS3
Certifications
ServiceNow CSA
Relocation
No