Site Reliability Engineer

Job summary

The Site Reliability Engineer improves the reliability, scalability, and performance of production services on an AWS cloud platform, applying a strong software development approach to operational challenges. The role includes incident response and root-cause analysis, automation, observability, and improvements to CI/CD and infrastructure as code, using technologies such as .NET, ECS, EC2, CloudWatch, Terraform, Dynatrace, and Splunk.

Qualifications

• Software development experience in .NET (C#) or another object-oriented language
• Experience supporting production applications
• Experience with AWS services, including ECS and EC2, and Windows/IIS-hosted applications
• Experience with CloudWatch alarms and metric math
• Infrastructure-as-code experience; Terraform and Terragrunt preferred
• Experience with CI/CD pipelines and Docker containers
• Experience administering observability platforms such as Dynatrace and Splunk
• Production troubleshooting and root-cause analysis skills
• Experience with Windows Server and IIS
• Scripting experience with PowerShell, Python, Bash, or similar
• Familiarity with ITSM tools such as PagerDuty, Jira, or Zendesk and with change management
• Distributed systems or microservices experience is an asset
• Experience implementing SLIs, SLOs, and error budgets is an asset
• Experience scaling highly available cloud platforms is an asset
• Exposure to Kubernetes, MuleSoft API integration, Linux administration, or GitOps is an asset

Responsibilities

• Improve production service reliability and availability
• Troubleshoot application and platform issues and identify root causes
• Automate repetitive operational tasks and monitoring workflows
• Build and administer dashboards, alerts, and service health metrics
• Respond to production incidents, including major incidents, and participate in on-call rotations
• Analyze application performance and resolve bottlenecks
• Improve deployment pipelines and operational tooling
• Automate AWS infrastructure and monitoring using infrastructure-as-code and configuration-management tools
• Monitor integration and API reliability, including error rates
• Support infrastructure change management and document change procedures
• Implement security monitoring and support cloud governance, compliance, and cost optimization
• Coordinate deployments and incident resolution with internal teams and vendors
• Maintain accurate system, application, and infrastructure documentation

Skills

Work schedule

Industry

Relocation