Jobs / National Hockey League
Site Reliability Engineer, SaaS
National Hockey League · New York, NY, United States
New York, NY, United StatesExp: 5+ yrs145,000-175,000 USD/yearlyHybrid
Remuneration
145,000-175,000 USD/yearly
Location
New York, NY, United States
Visa sponsorship
Not specified
Job summary
The National Hockey League is seeking an experienced Systems Reliability Engineer, SaaS to ensure the reliability, performance, and operational health of its enterprise SaaS platforms. The role involves defining SLAs/SLOs, driving incident response, and building automation to enhance operational efficiency.
Qualifications
- 5+ years of experience in a systems reliability, SRE, or SaaS operations role
- Strong expertise in Microsoft 365 ecosystem
- Experience with identity platforms (Entra ID / SSO / SCIM)
- Strong understanding of SaaS reliability, security, and compliance practices
- Experience with automation and scripting (PowerShell, APIs, scripting)
Responsibilities
- Define and track SLIs, SLOs, and error budgets for enterprise SaaS platforms
- Own the reliability posture of collaboration and analytics tools
- Build and maintain monitoring, alerting, and observability across the SaaS estate
- Serve as an escalation point and incident commander for complex platform or integration outages
- Support governance frameworks for SaaS platforms
- Automate provisioning, onboarding/offboarding, and request fulfillment
- Support adoption of modern workplace tools
Skills
AzureIAMPowerShellServiceNowSlack
Relocation
No