Jobs / Med***
Site Reliability Engineer (SRE)
Med*** · Cleveland, OH, United States
Cleveland, OH, United StatesExp: 2+ yrsHybrid
Remuneration
Employee bonus program; 401(k) with company match and additional contribution; Health Savings Account with matching contribution; medical, dental, vision, life, and disability insurance; holidays and paid time off; parental leave; tuition reimbursement up to $5,250 per year.
Location
Cleveland, OH, United States
Visa sponsorship
Sponsors visa
Job summary
Supports the reliability and operation of an Epic Payer Platform, a healthcare interoperability system for secure, bidirectional exchange of eligibility and clinical information between health plans and provider organizations. The role maintains platform infrastructure and production services, administers Windows Server and IIS, develops PowerShell automation, and supports deployments, incident response, monitoring, and on-call operations across virtualized and on-premises environments.
Benefits
Employee bonus program401(k) with company match and additional contributionHealth Savings Account with company matching contributionMedical, dental, vision, life, and disability insuranceEmployee Assistance ProgramCompany holidays and up to 16 PTO days during the first yearParental leaveTuition reimbursement up to $5,250 per yearCareer development programsMentoring and coachingOn-site fitness centers or gym membership reimbursement
Qualifications
- Experience administering Windows Server; versions 2022 preferred and 2019 acceptable.
- Strong PowerShell scripting and automation experience.
- Experience administering and troubleshooting Microsoft IIS.
- Experience supporting production applications and troubleshooting systems.
- Experience with virtualization technologies such as VMware and on-premises infrastructure.
- Strong Windows infrastructure engineering experience.
- Bachelor’s degree in Computer Science or a related technical field, or equivalent education and experience.
- At least 2 years of relevant operating system, systems analysis, networking, or cloud systems experience for Engineer II; at least 4 years for Engineer III.
- Engineer III: experience developing and implementing software for systems or network automation.
- Familiarity with DevOps and SRE practices.
Responsibilities
- Support Epic Payer Platform infrastructure, deployments, and maintenance.
- Monitor and support production applications and services.
- Administer Windows Server environments and troubleshoot IIS-hosted applications.
- Develop and use PowerShell automation and scripting solutions.
- Support virtualization and on-premises infrastructure.
- Coordinate application packaging, deployment, and configuration with relevant teams.
- Respond to production incidents, conduct postmortems, and prevent recurrence.
- Participate in the 24x7 on-call rotation and provide production support.
- Diagnose availability, latency, and performance issues and improve code or configuration.
- Use automation to improve system reliability and reduce manual work.
- Mentor junior engineers.
Skills
AnsibleAWSAzureAzure DevOpsChefDockerGitLabGoJenkinsKubernetesPowerShellPuppetPythonTerraformVMwareWindowsWindows ServerARM TemplatesGitHub ActionsGitLab CI
Degrees
Bachelor’s degree in Computer Science or a related technical field, or equivalen
Work schedule
24x7 on-call rotationOff-hours on-call support
Industry
HealthcareHealth insurance
Relocation
No