Site Reliability Engineer, Studios

Job summary

The Site Reliability Engineer is tasked with designing, building, and maintaining resilient platforms that support digital, cloud, and broadcast services. This role focuses on enhancing service reliability, observability, and automation, utilizing technologies such as AWS, Azure, Docker, and Kubernetes, while ensuring operational excellence in high-availability environments.

Qualifications

• Proven experience in a Site Reliability Engineer, DevOps Engineer, Platform Engineer, or similar role.
• Strong knowledge of Linux and operating system fundamentals.
• Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with containerisation and orchestration technologies such as Docker and Kubernetes.
• Strong experience with CI/CD tooling and modern software delivery practices.
• Hands-on experience with Infrastructure as Code tools such as Terraform or CloudFormation.
• Experience with monitoring, logging, and alerting tooling, and with designing actionable observability solutions.
• Solid understanding of networking, security, system architecture, and distributed systems principles.
• Strong scripting or programming capability in Python, Bash, or similar languages.
• Experience working in high-availability, live production, or other business-critical operational environments.
• Strong troubleshooting skills, calm decision-making under pressure, and a continuous improvement mindset.
• Excellent communication and collaboration skills, including the ability to work effectively with technical and non-technical stakeholders.

Responsibilities

• Design, build, and maintain reliable, scalable infrastructure and platform services across on-premises and cloud environments.
• Improve service availability, latency, performance, and operational efficiency through engineering-led reliability practices.
• Build and enhance observability across services and infrastructure, including monitoring, logging, alerting, dashboards, and service health indicators.
• Define and maintain SLIs, SLOs, alerting standards, and operational runbooks for critical services.
• Automate infrastructure provisioning, configuration, deployment, and recovery processes using Infrastructure as Code and scripting.
• Partner with software, platform, broadcast engineering, and operational teams to improve release quality, resilience, and supportability.
• Act as an escalation point for production incidents, leading or supporting rapid diagnosis, mitigation, communication, and post-incident follow-up.
• Drive root cause analysis and corrective actions following incidents, with a focus on prevention and continuous improvement.
• Support the design, testing, and documentation of high availability, backup, failover, and disaster recovery arrangements.
• Help enforce security, access control, patching, and operational best practices across infrastructure and services.
• Optimise system capacity, cost, and performance across environments.
• Produce and maintain clear technical documentation, operational procedures, and support handover materials.
• Support live event and critical operational workflows where reliability, rapid response, and stakeholder communication are essential.
• Contribute to technical planning for new services, migrations, and platform enhancements, ensuring resilience is designed in from the start.

Skills

Relocation