Jobs / Ontario Teachers' Pension Plan
Site Reliability Engineering Lead, Product Enablement
Ontario Teachers' Pension Plan · Toronto, ON, Canada
Toronto, ON, CanadaExp: 8+ yrsRemote
Remuneration
Not specified
Location
Toronto, ON, Canada
Visa sponsorship
Not specified
Job summary
The Site Reliability Engineering Lead owns the reliability, supportability, and operational efficiency of a portfolio of applications, data pipelines, platforms, and services. The role leads complex incident response, root-cause analysis, reliability planning, production-readiness governance, and cross-team remediation, while establishing observability, automation, resilience, and recovery practices. It combines technical leadership with hands-on or directed engineering changes using technologies and practices such as Dynatrace, cloud platforms, CI/CD, and AI-assisted tools with MCP integrations.
Benefits
Professional growth and development opportunitiesEmployer-paid benefits coverageDefined benefit pension planDeferred Incentive ProgramFlexible work environment combining in-office collaboration and remote workCompetitive time offEmployee discount programs, including Edvantage and Perkopolis
Qualifications
- At least 8 years of experience in Site Reliability Engineering, production engineering, platform engineering, application support, or technology service delivery
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent education and experience
- Advanced understanding of application, data, platform, cloud, enterprise, and distributed-system architectures
- Hands-on experience operating and improving highly available production systems
- Experience leading cross-service incidents, technical investigations, remediation, and corrective-action programs
- Experience delivering code, configuration, scripting, or automation changes through review, testing, release, and validation
- Ability to lead ambiguous initiatives and influence teams without formal authority
- Strong communication, collaboration, facilitation, judgment, and prioritization skills
- Experience using AI-assisted engineering tools and MCP-enabled integrations for cross-service investigations
- Expertise in Agile, Waterfall, or DevOps delivery methodologies and ITIL or COBIT service-management frameworks
Responsibilities
- Own reliability, supportability, and operational efficiency across applications, data pipelines, platforms, and services
- Define and govern service availability objectives and reliability metrics
- Develop and deliver prioritized reliability roadmaps and cross-service improvement initiatives
- Lead high-impact incident response, root-cause analysis, and corrective-action programs
- Design or direct implementation of monitoring, observability, automation, diagnostics, and operational support tools
- Establish production-readiness, supportability, resilience, recovery, and documentation standards
- Lead or provide technical assurance for production-readiness reviews and govern remediation or risk acceptance
- Communicate service health, incidents, risks, trade-offs, and improvement progress to technical and business stakeholders
- Provide work direction, coaching, and mentoring to SRE specialists and operational support resources
- Monitor vendor service performance against defined service-level agreements
Skills
DynatraceArgo WorkflowsAzure DevOpsBambooBashBitbucketBuildkiteCircleCIC++C#.NETElixirGitGitHubGitHub ActionsGitLabGitLab CIGoJavaJavaScriptJenkinsKotlinNode.jsPerlPHPPowerShellPythonRubyScalaTeamCityTektonTravis CITypeScript
Degrees
Bachelor’s degree in Computer Science, Engineering, or a related field, or equiv
Travel
May work abroad in another region or country for up to one month each year throu
Industry
Information technologyFinancial services
Relocation
No